Who we are
Suggested text: Our website address is: https://croalchemy.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
1. Introduction
CROalchemy ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us when you visit croalchemy.com, engage our services, or interact with our marketing content. This Privacy Policy explains the data we collect, how we use it, and the choices available to you.
2. Information We Collect
- Contact details: name, email address, company, phone number, job title.
- Business context: information you share about your website, goals, KPIs, or project requirements.
- Usage data: analytics information such as IP address, browser type, device identifiers, pages viewed, and referring URLs collected through cookies and similar technologies.
- Transactional data: proposals, contracts, invoices, payment confirmations, and associated communications.
3. How We Use Information
We use the information we collect to:
- provide, personalize, and maintain CRO services;
- respond to inquiries, demos, and support requests;
- improve our website performance and security;
- send insights, updates, and marketing messages (you may opt out at any time);
- meet legal, contractual, and compliance obligations.
4. Legal Basis
We process personal data under the following legal bases: performance of a contract, legitimate interests (such as marketing and platform improvement), compliance with legal obligations, and consent where required.
5. Sharing & Transfers
We do not sell your personal data. We may share information with vetted service providers (hosting, analytics, payment processors, CRM tools) who help us deliver our services. These vendors are bound by confidentiality and data-processing agreements. International transfers are protected via standard contractual clauses or equivalent safeguards.
6. Cookies & Tracking
We use first-party and third-party cookies for analytics, conversion tracking, and personalization. You can adjust cookie preferences in your browser or via cookie banners where available without affecting essential site functionality.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described above or to meet legal requirements. When no longer needed, data is securely deleted or anonymized.
8. Security
We implement technical and organizational safeguards such as encryption, access controls, employee training, and vendor due diligence to protect your information. No system is completely secure, but we regularly review our controls to minimize risk.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability. To exercise these rights, contact us using the details below. We will respond within the timelines required by applicable law.
10. Children
Our services are directed to business users and are not intended for children under 16. We do not knowingly collect data from children. If you believe we have received information from a child, please contact us so we can delete it.
11. Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date and, where appropriate, provide additional notice.
12. Contact
If you have questions or requests regarding this policy, email hello@croalchemy.com or write to CROalchemy, Attn: Privacy, 123 Conversion Street, Sofia, Bulgaria.