1. Acceptance of Terms
By accessing croalchemy.com or engaging CROalchemy for any service, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you are entering into the agreement on behalf of a company, you represent that you have authority to bind that entity.
2. Services
CROalchemy provides conversion rate optimization strategy, experimentation, UX design, analytics implementation, and related advisory services. The specific scope, deliverables, timeline, and fees will be described in one or more proposals, statements of work, or order forms (collectively, "Engagement Documents"). In the event of conflict, the Engagement Document controls.
3. Accounts & Access
You agree to provide accurate billing and contact information and to grant CROalchemy the access credentials required to perform the services (analytics suites, tag managers, CMS, e‑commerce platforms, etc.). You are responsible for maintaining the security of your systems and promptly notifying us of any unauthorized access.
4. Fees & Payment
Unless otherwise specified, invoices are due within 15 days of issuance. Late payments may accrue interest at 1.5% per month (or the highest rate permitted by law) and may result in suspension of services. All fees are exclusive of taxes, which you are responsible for unless we are required to collect them.
5. Client Responsibilities
You agree to supply timely feedback, approvals, content, and assets to avoid project delays. You are responsible for ensuring that any data, creative, or claims you provide are accurate and compliant with applicable laws. CROalchemy is not liable for delays caused by missing information or slow approvals.
6. Intellectual Property
CROalchemy retains ownership of its pre‑existing materials, frameworks, and methodologies. Upon full payment, you receive a worldwide, royalty‑free license to use deliverables specifically created for you for your internal business purposes. You shall not resell or publicly distribute deliverables without written consent.
7. Confidentiality
Each party agrees to keep confidential information received from the other party in strict confidence, use it only for fulfilling the engagement, and protect it with reasonable safeguards. This obligation survives the termination of the agreement.
8. Warranties & Disclaimer
We warrant that we will provide the services with reasonable care and skill consistent with industry standards. Except for the foregoing, the services and deliverables are provided "as is" and we disclaim all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose.
9. Limitation of Liability
To the fullest extent permitted by law, CROalchemy will not be liable for any indirect, incidental, consequential, or punitive damages. Our total liability under these Terms is limited to the fees you paid to us in the six (6) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold CROalchemy harmless from any claims arising from your content, instructions, or breach of these Terms. We will indemnify you against claims alleging that our deliverables infringe third‑party intellectual property rights, provided you use them as delivered.
11. Term & Termination
Either party may terminate an engagement for convenience with 30 days' written notice, or immediately if the other party materially breaches these Terms and fails to cure within 10 days. Upon termination, you will pay for services performed up to the termination date.
12. Governing Law & Disputes
These Terms are governed by the laws of Bulgaria, without regard to conflict of law principles. The parties agree to attempt informal resolution before initiating formal proceedings. Any disputes will be resolved in the competent courts of Sofia, Bulgaria.
13. Changes to Terms
We may update these Terms from time to time. Continued use of our website or services after updates constitutes acceptance of the revised Terms. The "Last updated" date indicates the most recent revision.
14. Contact
Questions about these Terms may be sent to hello@croalchemy.com or CROalchemy, Attn: Legal, 123 Conversion Street, Sofia, Bulgaria.